Student Employment - Spring 2019 - Call Center Assistant - Red Rocks Community College
RRCC Student Employment Position spring Announcement
Department: Call Center
Position Title: Call Center Representative II
Position Type: Work Study
Job Description: Respond to all external and internal phone calls received by the Call Center and resolve caller issues through a one-call resolution. Provide excellent customer service, general college information and specific Student Success department information pertaining to: Admissions, Advising, Assessment, Cashier’s, Enrollment, Financial Aid, and Student Records by investigating and conveying relevant and consistent information to callers while complying with college and FERPA guidelines.
Job Requirements: Applicant must be punctual, dependable, communicative, detailed oriented, have strong interpersonal skills and the ability to multi-task in a fast paced, high call volume environment. Applicant must maintain a professional demeanor and provide excellent customer service. Microsoft Office, Call Center, and Banner (Student Information System) experience preferred. Knowledge of RRCC processes such as registration, enrollment, the ROCK, and financial aid are a huge plus.
***You must be eligible for student employment (enrolled in a minimum of six (6) credit hours for the semester in which you will be working) to apply for this position. ***
Job Payment Information:
Wage: $11.50 per hour
Paid: Bi-weekly (Fridays)
Schedule: Monday through Friday, preferably a set schedule throughout the semester. (Some flexibility)
How to Apply:
Click the link below to apply for this position!
For questions about this position, contact Shavon Garcia at Shavon.Garcia@rrcc.edu.
For questions about student employment in general, contact email@example.com.
Red Rocks Community College is committed to diversity in its people and programs. The College is an equal opportunity educational institution and does not discriminate on the basis of disability, race, creed, color, sex/gender, sexual orientation gender identity, religion, age, national/ ethnic origin, pregnancy status, veteran’s status, genetic information, physical or mental disability, or any other category protected by applicable law, in its employment practices or educational programs and activities.
RRCC has designated the Executive Director of Human Resources as its Affirmative Action Officer/Equal Opportunity Administrator/Title IX Administrator with the responsibility to coordinate its civil rights compliance activities and grievance procedures. For information, contact Arnie Oudenhoven, Executive Director of Human Resources. 13300 West Sixth Avenue, Lakewood, CO 80228. 303-914-6298.