Student Employment - Fall 2019 - Call Center Assistant - Red Rocks Community College
RRCC Student Employment Position Fall Announcement
Department: Call Center
Position Title: Call Center Representative II
Position Type: Work Study
Job Description: Respond to all external and internal phone calls received by the Call Center and resolve caller issues through a one-call resolution. Provide excellent customer service, general college information and specific Student Success department information pertaining to: Admissions, Advising, Assessment, Cashier’s, Enrollment, Financial Aid, and Student Records by investigating and conveying relevant and consistent information to callers while complying with college and FERPA guidelines.
Job Requirements: Applicant must be punctual, dependable, communicative, detailed oriented, have strong interpersonal skills and the ability to multi-task in a fast paced, high call volume environment. Applicant must maintain a professional demeanor and provide excellent customer service. Microsoft Office, Call Center, and Banner (Student Information System) experience preferred. Knowledge of RRCC processes such as registration, enrollment, the ROCK, and financial aid are a huge plus.
***You must be eligible for student employment (enrolled in a minimum of six (6) credit hours for the semester in which you will be working) to apply for this position. ***
Job Payment Information:
Wage: $11.50 per hour
Paid: Bi-weekly (Fridays)
Schedule: Monday through Friday, preferably a set schedule throughout the semester. (Some flexibility)
How to Apply:
Click the link below to apply for this position!
For questions about this position, contact Seidel Moses at Seidel.firstname.lastname@example.org.
For questions about student employment in general, contact email@example.com.
Note: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this within your application materials.
Red Rocks Community College is committed to diversity in its people and programs. The College prohibits all forms of discrimination and harassment including those that violate federal and state law or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and/or 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities. Red Rocks Community College will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and/or participation in vocational education programs.
RRCC has designated Arnie Oudenhoven as its Affirmative Action Officer/Equal Opportunity Administrator/Title IX Administrator with the responsibility to coordinate its civil rights compliance activities and grievance procedures. Report all concerns or complaints relating to discrimination or harassment to the Title IX/EO Coordinator(s). For information, contact Arnie Oudenhoven Executive Director, HR, Title IX Coordinator, Title VII/Equal Opportunity Coordinator, ADA/Sec 504 Coordinator, via mail at 13300 West Sixth Avenue, Lakewood, CO 80228. Phone 303.914.6298, or email firstname.lastname@example.org or Deborah Houser, Assistant Director of Human Resources/Deputy Title IX Coordinator, 303.914.6224 email@example.com. 13300 West Sixth Avenue, Lakewood, CO 80228.
You may also contact the Office for Civil Rights, U.S. Department of Education, Region VIII, Federal Office Building, 1244 North Speer Boulevard, Suite 310, Denver, CO 80204, telephone (303) 844-3417.
Reasonable accommodation will be provided upon request for persons with disabilities. If you are a person with a disability who requires an accommodation to participate in the application process, please notify Human Resources at 303-914-6570.
RRCC conducts pre-employment background checks on all employment finalists to determine or verify background information, including criminal history, references from previous employment, qualifications, and, when applicable, driving history. Employment offers are contingent upon receiving a satisfactory report.
For information regarding Red Rocks Community College Security, including crime statistics for the Red Rocks Community College Lakewood and Arvada campuses, please see the Red Rocks Community College campus security website at http://www.rrcc.edu/police/. For a hard copy report, please contact 303.914.6494.