Job Description

RRCC Student Employment Position Announcement

Department: Computer Services

Position Title: Helpdesk Assistant

Position Type: Both Work Study and Student Hourly Considered

Job Description: The Helpdesk Assistant will provide technical assistance to the RRCC user community (faculty, staff, students, and guests). Our student employees primarily serve as first level support for Information Technology (IT) issues related to computers (desktops, laptops, tablets, zero clients), printers, smartphones (iPhone, Android), desk phones (VoIP), network connectivity, and application issues (MS Office, Firefox, IE, VLC, VPN, etc.) on various operating systems (Windows, MacOS, Linux).

Job Requirements: All candidates must be team players, communicate effectively, have a strong desire to learn, be able to prioritize tasks, think on their feet and outside the box, be punctual, and enjoy customer service.

You must be eligible for student employment (enrolled in a minimum of six credit hours for the semester in which you will be working) to apply for this position.

Skills you will gain/enhance: Various IT skills in desktop, server, network, application, and systems support. Cyber and information security knowledge. Time management, project management, leadership, troubleshooting and customer service skills. Hands-on experience highly desired in the IT industry.

Job Payment Information:

Wage: $9.30/per hour

Paid: Bi-weekly (Fridays)

How to Apply:

Click the link below to apply for this position!

For questions about this position, contact Zerain Martinez Zerain.Martinez@rrcc.edu 303-914-6118

For questions about student employment in general, contact bob.miller@rrcc.edu.

Red Rocks Community College is committed to diversity in its people and programs. The College is an equal opportunity educational institution and does not discriminate on the basis of disability, race, creed, color, sex/gender, sexual orientation gender identity, religion, age, national/ ethnic origin, pregnancy status, veteran’s status, genetic information, physical or mental disability, or any other category protected by applicable law, in its employment practices or educational programs and activities.

RRCC has designated the Executive Director of Human Resources as its Affirmative Action Officer/Equal Opportunity Administrator/Title IX Administrator with the responsibility to coordinate its civil rights compliance activities and grievance procedures. For information, contact Arnie Oudenhoven, Director of Human Resources. 303.914.6298. Arnie.Oudenhoven@rrcc.edu. 13300 West Sixth Avenue, Lakewood, CO 80228.